Enhancing The Customer Experience
Delivering a quality customer experience represents your best, if not last remaining opportunity for achieving competitive advance. At Wavemaker, we have a passion for sales and service excellence and have done extensive research in this area.

One of the many things we have learned is that sales & service quality is not simply a box to be ticked before moving on to other things. To ensure you and your company consistently deliver a customer experience that is second to none, you need an ongoing and dynamic strategy. And that is where we can help.

Enhancing the customer experience is our core competency. We have extensive experience in all aspects of the sales and service quality enhancement process, a few of which are listed below:

  • Needs Analysis/Strategy Development
  • Customer Experience Engineering
  • Mystery Shops & Other Measurements
  • Complaint Handling
  • Sales & Service Skills Training
  • Sales & Service Leadership
  • Process Improvement
  • Service Excellence Recognition

For a free, no obligation consultation on how we can help you find competitive advantage by raising the bar on the quality of the customer experience you and/or your company delivers, give us a call.


Jim played an instrumental part in ensuring the eye was always maintained on the highest levels of client satisfaction and employee engagement in the process. Jim represents a wealth of resources on achieving frontline guidance... directly assisting me in leading my team to outstanding results.

                                                                        Rainer Kasten (AVP & Regional Manager, HSBC Bank Canada)

Wavemaker Blogs
 feature short interactive articles related to enhancing individual, team & organizational performance. Most focus on raising the bar on the customer experience. All invite your comments.

On Offer: If you would like to deliver a company specific series of sales and service blogs on your intranet, we have an extensive library of existing articles and would be happy tailor these and/or create new ones to meet your specific needs. 

The future belongs to those who provide the best customer experience!

Jim Francis

If you would like to know more about how Wavemaker Consulting can help you and
your business deliver a customer experience that is second to none, contact us at:


Wavemaker Consulting
2935 Dresden Way
North Vancouver
British Columbia
V7H 1P7

604-983-WAVE (9283)

Visitors to date:


Website Builder